TheLumaBeauty

You can place your order directly through our website by adding your favorite products to cart and checking out with your correct details.

Yes, we offer Cash on Delivery for customers in Pakistan.

Delivery usually takes 2–5 working days, depending on your city and courier service.

Due to current economic crisis delivery charges are Rs-220 all over Pakistan. It will be shown at checkout.

After placing your order, you may receive an order confirmation message/call from our team. Please make sure your phone number is correct.

You can request changes before your order is shipped. Once the parcel is dispatched, changes may not be possible.

Yes, you can cancel your order before it is shipped. Once it has been dispatched, cancellation may not be available.

Please contact us as soon as possible with clear pictures or a video of the damaged product and packaging. Our team will review the issue and help you.

Returns or exchanges are accepted only if the product is damaged, wrong, or missing. The product must be unused and reported within the given time after delivery.

We aim to provide quality beauty products and clearly mention product details on each listing. Please check the product description before ordering.

Shades may look slightly different because of lighting, camera, or screen settings. We try our best to show product colors as accurately as possible.

Yes, popular items are restocked whenever possible. You can keep checking our website or follow our Instagram for updates.

You can contact us through our website, Instagram, or WhatsApp/customer support number listed on our store.