Shipping policy

Thank you for shopping with The Luma Beauty. We deliver beauty and makeup products across Pakistan through reliable third-party courier services.

Order Confirmation

After an order is placed, our team may contact the customer through WhatsApp, phone call, SMS or email to confirm the order.

Customers must provide a complete address, correct phone number and accurate order information. Orders with incomplete or incorrect information may be delayed or cancelled.

Delivery Charges

Our delivery charges are:

• Orders below Rs.1,000: Rs.300 delivery charges. 
• Orders from Rs.1,000 to Rs.3,799: Rs.220 delivery charges.
• Orders of Rs.3,800 or above: Free delivery.

Delivery charges and free-delivery limits may change during special promotions. The amount shown at checkout or confirmed by our team will apply to the order.

Delivery Time

Orders are normally delivered within 2–5 working days after confirmation.

Delivery may take longer because of:

• Public holidays
• Weather conditions
• Courier delays
• Remote delivery locations
• Security situations
• Incorrect customer information
• High order volume or sale periods

Delivery dates are estimates and cannot be guaranteed.

Order Tracking

When tracking information is available, it may be shared with the customer through WhatsApp, SMS, email or the order-status page.

Courier tracking may take some time to update after dispatch.

Address and Contact Information

Customers are responsible for providing the correct:

• Full name
• Active phone number
• Complete delivery address
• City and nearby landmark

The Luma Beauty will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.

Additional courier charges may apply if a parcel has to be sent again because the customer provided incorrect information or was unavailable to receive it.

Receiving Your Parcel

Please inspect the outer packaging when receiving your parcel. If the parcel appears seriously damaged, opened or tampered with, contact us immediately.

Customers should make an unboxing video before opening the parcel, especially for palettes, glass products and other breakable items. This can help us review claims involving damaged, missing or incorrect products.

Damaged, Missing or Incorrect Orders

Please contact us within 48 hours of delivery if:

• A product is damaged
• A product is missing
• You receive the wrong product
• The parcel appears tampered with

Please provide your order details, clear pictures of the parcel and products, and an unboxing video where available.

Claims submitted after the reporting period may be difficult to verify, but this does not remove any rights available under applicable consumer law.

Failed Delivery and Refused Parcels

Customers should place orders only when they intend to receive them.

If a customer repeatedly refuses parcels or remains unavailable, The Luma Beauty may require full or partial advance payment before accepting future orders.

Contact Us

For shipping questions, contact:

The Luma Beauty
Website: www.thelumabeauty.store
WhatsApp: +923316314973
Email: thelumabeauty@gmail.com