Terms of service
These Terms and Conditions apply to the use of www.thelumabeauty.store and purchases made from The Luma Beauty.
By accessing our website, placing an order or purchasing a product, you agree to these Terms and Conditions.
1. Store Information
The terms “we”, “us” and “our” refer to The Luma Beauty.
The terms “customer”, “you” and “your” refer to the person browsing the website or placing an order.
2. Website Use
You agree to use our website only for lawful shopping and information purposes.
You must not:
- Submit false customer information
- Place fraudulent or fake orders
- Attempt to damage or interrupt the website
- Copy website content without permission
- Use the website for illegal or unauthorised purposes
- Upload harmful software, viruses or malicious code
We may restrict access or cancel orders where misuse, fraud or suspicious activity is identified.
3. Product Information
We make reasonable efforts to display product names, descriptions, pictures, shades and prices accurately.
However:
- Product packaging may change
- Colours may appear different on different screens
- Manufacturers may update designs or formulas
- Minor differences may exist between pictures and delivered products
Customers should read product descriptions and shade information before placing an order.
4. Product Availability
Products are subject to availability.
Adding a product to the cart does not reserve it. A product may become unavailable before the order is confirmed or dispatched.
If an ordered product is unavailable, we may contact the customer to offer:
- A replacement
- Store credit
- Removal of the unavailable item
- A refund of any prepaid amount
5. Prices and Promotions
All prices are shown in Pakistani rupees unless stated otherwise.
Prices, discounts, offers, delivery charges and promotional codes may change without prior notice. The price displayed or confirmed when an order is accepted will normally apply.
If a clear technical or pricing error occurs, we may cancel the affected item or order and refund any prepaid amount.
Promotional offers cannot be combined unless specifically stated.
6. Order Acceptance
Placing an order does not automatically mean that the order has been accepted.
An order is accepted after it has been reviewed and confirmed by The Luma Beauty.
We may decline or cancel an order because of:
- Product unavailability
- Incorrect pricing
- Incomplete information
- An unserviceable delivery location
- Suspected fraud
- Repeated parcel refusal
- Violation of these Terms and Conditions
Any eligible prepaid amount will be returned where an order is cancelled by us.
7. Payment
Available payment methods may include:
- Cash on Delivery
- Bank transfer
- Easypaisa
- JazzCash
- Other payment methods displayed at checkout
For orders below Rs.1,000, delivery charges may be required in advance before the order is dispatched.
Customers are responsible for entering accurate payment and billing details.
8. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery times are estimates and may be affected by the courier, weather, holidays, location, incorrect information or circumstances outside our reasonable control.
9. Returns and Refunds
Returns, replacements and refunds are governed by our Return and Refund Policy.
Customers should review the policy before purchasing.
10. Customer Responsibilities
Customers are responsible for:
- Selecting the correct product and shade
- Reading product details before ordering
- Providing correct contact and delivery information
- Being available to receive the parcel
- Checking the parcel after delivery
- Using products according to their instructions
- Keeping products away from children where appropriate
11. Beauty and Personal-Care Products
Our products are sold for cosmetic, grooming or personal-care purposes.
Product descriptions do not replace professional medical advice. Customers should check ingredients and usage instructions before using a product.
Customers should stop using a product and seek appropriate professional advice if they experience a serious unwanted reaction.
12. Reviews and Customer Content
When you submit a review, picture, comment or other content, you confirm that:
- The content is genuine
- It does not violate another person’s rights
- It is not abusive, misleading or unlawful
We may remove content that is false, offensive, unrelated or inappropriate.
13. Intellectual Property
The website design, logo, text, graphics, product photography and original content belonging to The Luma Beauty may not be copied, reproduced or commercially used without written permission.
Third-party brand names, product names and trademarks belong to their respective owners.
14. Third-Party Services
We may use third-party companies for:
- Website hosting
- Payments
- Order processing
- Reviews
- Courier and delivery services
- Marketing and analytics
These services may have their own terms and policies.
15. Limitation of Liability
To the extent permitted by applicable law, The Luma Beauty will not be responsible for indirect losses caused by:
- Courier delays
- Incorrect information supplied by the customer
- Improper use or storage of products
- Temporary website unavailability
- Events outside our reasonable control
Nothing in these Terms excludes responsibility that cannot legally be excluded or limits a customer’s rights under applicable consumer law.
16. Changes to These Terms
We may update these Terms and Conditions when our products, services, policies or legal requirements change.
The updated version will be published on this page with a revised “Last updated” date.
17. Governing Law
These Terms and Conditions are governed by the applicable laws of Pakistan.
Any dispute will be handled by the court or consumer authority having lawful jurisdiction over the matter.
18. Contact Information
For questions about these Terms and Conditions, contact:
The Luma Beauty
Website: www.thelumabeauty.store
Email: thelumabeauty@gmail.com
WhatsApp: +923316314973
Business address: Naya Nazimabad Karachi